REFUND POLICY

We want you to love your candles. If something’s not right, here’s how we handle returns and refunds:

1. Returns

   You can return unused, unopened items within 14 days of delivery. To start a return, email us at 111Candles111@gmail.com with your order number.

2. Eligibility

   To be eligible for a refund:

• The item must be unused and in its original packaging

• Returned within 14 days of receipt

• Proof of purchase is required

1. Refunds

   Once we receive and inspect your return, we’ll notify you. Approved refunds will be processed to your original payment method within 5–10 business days.

2. Damaged or Faulty Items

   If your item arrives damaged or faulty, contact us within 48 hours with a photo and order number. We’ll replace or refund it as needed.

3. Return Shipping

   Customers are responsible for return shipping costs unless the item is faulty or incorrect.

4. Non-Refundable Items

   Used candles, sale items, and custom-made products are non-refundable unless faulty.